FAQ

  1. What kind of products do you sell? We specialize in premium and luxurious women’s handbags, including tote bags, shoulder bags, crossbody bags, clutch bags, and purses. All our bags are carefully selected for quality materials and elegant design.
  2. Where do you ship to? We ship to all addresses within the United States, including Hawaii and Alaska.
  3. What are your shipping options and costs?

We offer the following shipping methods at checkout:

Express Shipping: 3-6 business days – $20
Free Standard Shipping: 7-14 business days – FREE
Standard Shipping: 7-14 business days – $10

  1. How long will it take to receive my order?

Express Shipping: 3–6 business days
Free Standard / Standard Shipping: 7–14 business days

Delivery times may vary slightly depending on your location.

  1. Do you offer free shipping? Yes! We provide a Free Standard Shipping option (7-14 business days). Free shipping will be automatically applied when available at checkout.
  2. What is your return policy? We accept returns within 30 days of delivery. Items must be unused, in original condition, with all tags and packaging intact. Please contact us before initiating a return.
  3. How can I contact customer support? You can reach our support team via email at support@Petalspark.com or through the live chat on our website. We aim to respond within 24 hours.
  4. Are your handbags authentic and brand new? Yes, all handbags we sell are 100% brand new, made with high-quality materials, and come with excellent craftsmanship.
  5. Do you ship internationally? Currently, we only ship within the United States.
  6. Can I cancel my order? You may cancel your order within 12 hours of placing it. After this period, we may not be able to cancel if the order has already been processed.